Frequently Asked Questions

How long do Benedetta products stay fresh? How long can I keep them before I should replace them?

Our products should be used within 6 months of opening, but on average—if you're using the products regularly—you should need to refill after 3-4 months.

Unopened products, on the other hand, have a significant shelf life and will keep anywhere from 6 months to a year if stored properly.

I've noticed the smell of certain products shift from time to time; is this normal?

Benedetta uses 100% botanical formulas so our ingredients are derived from only plant materials. Because our plant materials come to us from various regions of the world, and the seasons and climate of these various regions affect the biological composition of the plants, the aromatic can change from harvest to harvest. Similarly, some newer processed essential oils or hydrosols may take up to 6 months to come into their full aromatic profiles. This is nothing with which to be concerned and is completely natural. However, we always insist on collecting batch codes, biological analytics, and quality reports for every ingredient; otherwise, we do not use it.

Sometimes when I first use a product, I get a watery or separated consistency especially in my body creme; why is that?

Here at Benedetta, one of our core principles is that we refuse to use heavy plasticizers, thickeners, or petroleum-based binders in our products. Therefore, on occasion, products may separate slightly especially with significant changes in temperature. No need to worry though; the product is still intact and ready to use. In fact, we suggest using the waterier product like one of our hydrosols until the product pumps out thicker.

I'm interested in trying Benedetta, but I don't want to commit to a full sized product just yet. Do you offer samples or trial sizes?

We do actually! We offer 2 different ways to sample or try our line, especially if it's your first time using a truly authentic 100% botanical line.

So first off, we offer Sampler Cans which are great if you believe you may be sensitive to essential oils, and those come in 2 variations: Drier to Most, and Most to Oilier. Each can has a number of individual products including 2 of our Hydrating Elixirs, 2-3 of our facial oils, our Control Serum, etc. And typically you can get 1-2 uses out of each can.

But the best way to really test out the entire Benedetta facial line is with our Starter Sets. Our Starter Sets are designed to last 3-4 weeks and are perfect for transitioning from a more chemical-laden brand to ours, and give you adequate time to really see a difference in your skin. Our Starter Sets come in 4 variations: Drier, Most, Oilier, and Anti-Inflammatory.

Can I change my Order?

So long as your order has not shipped, Benedetta is more than happy to modify or cancel orders. Please reach out to our Customer Care Team via email at Sales@Benedetta.com or telephone at +1 (707) 665 - 3904.

Can I cancel my Order?

So long as your order has not shipped, Benedetta is more than happy to modify or cancel orders. Please reach out to our Customer Care Team via email at Sales@Benedetta.com or telephone at +1 (707) 665 - 3904.

Payment methods

We accept all major credit/debit cards, Elo, Shop Pay, Apple Pay, and Google Pay!

Sensitivities

The Benedetta, Inc. line was made in a conscious attempt to help the skin’s ability to be its best. Creating holistic formulations, without the use of caustic, phenol, or chemically derived means is the earmark of our intention.

Benedetta, Inc. goes to great lengths to acquire the very best, Organic & Biodynamic ingredients that are processed in accordance with the vibrance and health of that botanical. Our formulas are developed for the majority of people with mild to normal skin imbalances. We go to great lengths to provide holistic and safe preparations that encourage our skin to be its best through natural, authentic formulations with no altering or negative effect.

With that said, “natural” is not synonymous with less reactive, in fact the contrary is often experienced in those not accustomed to clean unadulterated products. Our products are different from other natural products you may have tried and generally are more potent. Anyone can have a histamine reaction and allergic response from a myriad of external causes including botanicals.

If on the other hand you are not allergic, but instead break out with acne blemishes, you may go through an acclimation period and “detox” before experiencing benefits, lasting from 3-21 days.

If you...

  • Have a Health Condition or Concern
  • Take Prescription Medication internally or externally, including cancer drugs not limited to Chemotherapy and Radiation
  • Use Sunscreens daily, especially prescription SPF sunscreens
  • Use chemically-based Make-up, Skin Care, Deodorant, etc.
  • Have Allergy-prone Skin or Extreme Hypersensitivities
  • Suffer from an Auto-Immune Disease

If you answer YES to any of the above, it is possible that our 100% botanical skin care preparations may cause a reaction. We suggest if this is your first time trying any of our products that you opt for a smaller or sample size over our full size products. As a holistic line of personal care, Benedetta, Inc. cannot guarantee that the combined use of synthetic and pharmaceutical topical applications will work synergistically with Benedetta, Inc. From our standpoint it is the opposite and may not compliment, but instead contraindicate.

Is Benedetta cruelty-free?

That's right! Our products have never been and never will be tested on animals. All our products are 100% cruelty-free, paraben-free, plasticizer-free, and synthetic fragrance-free.

Is Benedetta vegan?

All our products are made with 100% botanical ingredients with the one exception of Bee Propolis which we use in our Control Crème and our Crème Cleanser for Most Skin.

Do you have a phone number I can contact?

Our Customer Care Team is available by chat, email at Sales@Benedetta.com and by telephone at +1 (707) 665 - 3904. We recommend taking a look at our dedicated FAQ section to find answers to your questions/concerns.

If you can't find what you're looking for or if you're not sure what to look for in the first place, please feel free to reach out!

Where can I purchase your products?

Our entire line is sold both online and in our San Francisco Ferry Building locations in both the North and South ends. Select products are also sold throughout the San Francisco Bay Area in participating Whole Foods locations as well as in 100% Pure in Chicago, IL.

Disclaimer

The content provided on the Benedetta, Inc. websites, blogs, and emails have not been evaluated by the FDA. All product information and suggestions is for educational purposes only and IS NOT intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek professional medical advice from your physician or other qualified healthcare provider with any questions you may have regarding a medical condition.

Benedetta Inc. assumes no responsibility for the improper use of and self-diagnosis and/or treatment using these products. Benedetta, Inc. products should not be confused with prescription medicine. Benedetta, Inc. products should not be used as a substitute for medically supervised therapy. If you suspect you suffer from a medical condition, consult a licensed, qualified medical doctor.

Benedetta, Inc. is NOT responsible or liable for allergies or any irregular skin reactions resulting from our products alone or in combination with products that are not formulated by the Benedetta, Inc. brand.